Datafaction understands that computers are tools for people to use and that the most effective installations result from a joint commitment to planning, training, follow-up and continuing communication. To achieve our primary goal of customer satisfaction Datafaction employs a wide variety of customer support services.

We want to see your working environment to better understand how to maximize the success of the installation. We will work with you on space planning as well as implementation scheduling. We will be happy to provide you with a list of local vendors to facilitate your computer supply needs.

We use your data and report samples to set up initial models and incorporate them into your training sessions. If you currently use a computer system, an automated conversion might also be possible. We help you in identifying your conversion goals and assist you in attaining them.

We provide training classes for every application package we install. Our training schedules are suited to your needs, recognizing that your staff is doing twojobs during the conversion period. As we use your own data during the training period, our training programs ensure that your staff feels comfortable and confident with their new system.

We are there when you need us. We know that even the best trained person will forget, or encounter a new situation. If talking to you doesn't clear things up, we can remotely access your system and look at what you are seeing. It's like having us sit in your office.

We encourage all people who want to learn, and we are there to teach you. Our super training seminars cover aspects of your computer system beyond the menu driven application software. We teach you to access your data base, build your own data base, use graphics spread sheets, word processing and even to write simple programs.

We know that you experience staff turnover and that some of your people might want to learn more. We have on-going classes that you are welcome to participate in or we can arrange special seminars for your staff alone.

As Datafaction was originally a software house developing every module internally, we maintain a highly qualified programming staff. Our programs utilize structured program code and a clean, sophisticated design as the best long-term solution to even the simplest of tasks. Our goal is to provide you with the best solutions to your problems at an affordable price.

Datafaction offers software maintenance contracts on many of our modules that enable you to keep your software "state-of-the-art." As we develop new features or improve old ones, you can participate in these enhancements. We constantly endeavor to make a good thing better, and we welcome and incorporate suggestions from our users.

Because our user-friendly system does not require special data processing personnel, Datafaction maintains one of the best technical staffs in the industry to assist you with hardware/operating system software problem diagnosis and repair. We also distribute updates for the operating system as the manufacturer makes them available, Datafaction is a customer oriented organization. Our satisfied customers are our most important asset—please ask us for a reference list; give them a call and let them speak for themselves.