These are uncertain times and firms and families are trying to figure out how to proceed based on the latest developments. Our thoughts are with those that have been personally impacted by the virus. We appreciate the stress this may be causing your clients and are sensitive to how this may impact the day-to-day operations of your business.
We have recently taken additional steps to ensure our employee safety, while maintaining normal business operations. Among other things, we have restricted all international and non-mandatory domestic travel. We have also conducted remote connectivity tests in the event employees need to work from home to ensure that we can provide the high level of support to which you are accustomed.
Datafaction is an affiliate of City National Bank (CNB) and participates in the bank’s business continuity plan.
City National Bank’s Business Continuity Program: CNB is committed to protecting the safety of its employees and clients as well as the integrity of its business and the interests of shareholders. The primary objective of CNB’s Business Continuity Program is to ensure the continuity of operations in the event of an unplanned business interruption. The program is structured to address a variety of potential outages, related risks, and mitigating actions and controls. CNB has an incident response process that provides for escalation and management of an event, including internal and external crisis communications. During an emergency, CNB activates one or more of its Emergency Operations Centers (EOC); the incident response team relocates to the specified EOC until the emergency is over.
Business continuity plans are regularly exercised to demonstrate CNB’s ability to continue normal operations with its clients, business partners, and internal staff in the event of a business disruption. These exercises, which include recovery of the infrastructure and critical applications, are conducted regularly and no less than once every twelve months. All plans are maintained on an on-going basis.
Datafaction’s Software as a Service (SaaS) AgilLink platform can be accessed from any browser connection. We use Microsoft Azure for hosting. Microsoft Azure is a geographically diverse environment and maintains a SOC 2 Type 2 audit. Our systems are monitored on a 24/7 basis. Business continuity is an important aspect of our platform.
We appreciate your business and the relationships we have with our clients and hope everyone stays well and takes care of themselves and their loved ones.
Click here for City National Bank's statement on the COVID-19 situation.